Refund policy
By placing an order through the BirdysnBogeys website you agree to the terms below. We have set these policies to ensure that you are fully aware of our refund and return methods and procedures. These policies are applicable to the country of origin of United Kingdom.
14-DAY RETURN POLICY
We have a 14-day return policy, which means you have 14 days after receiving your order to request a return. To be eligible for a return, your item must be in the same (new) condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
RETURN PROCESS
To start a return, you can contact us at info@birdysnbogeys.com. If your return is accepted, it is at the cost of the buyer to post, and we will email the returns address across.
The inspection could take around 5-7 business days. Items sent back to us without first requesting a return will not be accepted.
DAMAGED, WRONG PRODUCTS, OR ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
To return your product, you should contact our support at info@birdysnbogeys.com
EXCHANGES
We only exchange products that are damaged, wrong product, wrong size, or defective.
If you need to exchange an item please contact us at info@birdysnbogeys.com
RETURN SHIPPING FEE
If the product is faulty, we will refund the shipping amount (amount agreed on during refund confirmation conversation).
If the product isn't faulty and you simply would like a refund/ no longer want the product, you (the customer) will be required to cover the cost.
REFUNDS & ORDER CANCELLATION
If the product is still being processed, you're eligible for order cancellation and a full refund. If your order was already fulfilled and you received a Royal Mail tracking number and you want to cancel, you MUST wait until the package arrives to start the return process.
If you have any questions, please send us a message at our e-mail info@birdysnbogeys.com